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GDPR Privacy and Cookies Policy

GDPR Privacy and Cookies Policy

Effective date: 25 May 2018


Valley Ponds and Landscapes of 44 Boyn Valley Road, Maidenhead, Berkshire SL6 4ED is committed to safeguarding and preserving the privacy of all visitors.

This Privacy and Cookies Policy explains what happens to any personal data you provide or that we collect from you whilst you visit our site and how we use cookies on this website.


We understand, respect and value the importance of everyone’s privacy who visits our website.


We will at all times use personal information in a legal way in compliance with the GDPR.


All images and text on our website are subject to copyright. No image or text can be used for personal or commercial purposes.


Should we ask you to provide certain information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy statement.


If you have any questions regarding your personal data, please telephone Valley Ponds and Landscapes on 01628 410671 or email info@valleypondsandlandscapes.co.uk.

Written requests should be sent to Stewart Bristow at the above address.

We update this Policy from time to time, so please review this page regularly.

The following Privacy Notice explains how Valley Ponds and Landscapes uses any personal information we may collect about you.


Information we collect about you

We collect the minimum personal information required to conduct our business from you.  If you enquire or book any of our services, we will collect some personal data.  Information we collect may include your:

First name

Last name

Company

Address and postcode

Phone number

Email address

Nature of enquiry

Information you provide us related to your enquiry

Information you provide when you communicate with us by any means



The above data is stored indefinitely unless you ask us to delete it.



How we use your information


We may use your telephone number to contact you with reference to your appointment or delivery of any products or materials we may order on your behalf.

We may use your email address to provide quotations, confirm your appointment, garden or landscape requirements, contact details or other information you may find useful.


How we store your data


We store personal information using manual records, which we store securely.

We will not share your information with any third party unless there is a legal reason for doing so.



Access to your information

You have the right to request a copy of the information we hold for you.  If you would like a copy, please email us at info@valleypondsandlandscapes.co.uk



Cookies

Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information.  This information is used to track visitor use of the website and compile statistical reports on website activity.

Where appropriate, we may use cookies to gather information about your computer to assist us with improvements to our website.

Cookies help us to:

Make our website work as you would expect

Remember your settings during and between visits

Improve the speed/security of the site

Personalise our site to you to help you find what you need

Continuously improve our website for your ease of use


We may use the cookie to gather information about your general internet use.  Such cookies are downloaded to your computer and stored on the computer’s hard drive.


A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.  It is statistical data that does not identify any personal details whatsoever.

You can choose to accept or decline cookies.

Granting us permission to use Cookies (consent)

Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.  This may, however, prevent you from taking full advantage of the website.

If the settings on your software you are using to view this website (your browser) accept cookies, we consider this and your continued use of our website an indication of your permission to proceed.

Should you wish to remove or disallow cookies from our site, you can learn how to do so below, but our site may not work as you might expect.


Analytics cookies

We may use cookies to compile anonymous visitor statistics, such as how many people have visited our website, the technology they use (e.g. Mac or Windows, which helps to identify when our site is not working as it should for particular technologies), how long they spend on the site, pages they visit etc.  This aids continuous improvement of our website. It also tell us, on an anonymous basis, how people reached our site (e.g. from a search engine) and whether or not they have visited before.


Note:

Third-party or ecommerce apps may use cookies not listed in the above table.  For example, videos embedded in our pages may use a cookie to gather anonymous statistics on how you found it and other videos you may have visited.


Google Analytics, the Google service that measures the effectiveness and efficiency of the website, also stores cookies.


Enabling these cookies is not strictly necessary for the website to work.  but it will provide you with a better browsing experience.


You can use Chrome's built-in cookie view to check which cookies these platforms use.  Simply click “Secure” next to the URL bar, then click cookies.  Make sure you view your site in incognito mode, so your browser does not detect your own cookies also.


You can delete or block cookies within the “settings” section of your computer, but some features of this site may not work as intended.  You can also set your browser not to accept cookies.  For more information please read the advice at www.aboutcookies.org for more information.


Links to Third Party websites

Our website does not generally contain links to enable you to visit other websites.  However, provision of a link does not mean we endorse or approve that site’s policy towards visitor privacy.


This privacy statement does not govern external sites, so we cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites.  We advise you to exercise caution and review the site’s privacy policy before transmitting any personal data.


Your Rights

Our GDPR policy is underpinned by eight important principles.  These include:

The right to be informed through this Privacy Statement

The right of access to the data that is held on you

The right to rectification of any information held

The right to erasure of any information held

The right to restrict processing through the preferences set up on

The right to data portability – This allows customers to request the information collected in a usable format free of charge

The right to object

The right not to be subject to automated decision-making including profiling



Access to Information


In accordance with the Data Protection Act 1998, you have the right to access any information we hold about you.



Change of details

We endeavour to ensure that any personal data we hold in relation to an individual is as up to date and accurate as possible.  Please notify us of any significant changes to important information, such as contact details, that we hold for you.



Withdrawal of consent

If you no longer want us to process your data, please contact us at Valley Ponds and Landscapes located at 44 Boyn Valley Road, Maidenhead, Berkshire   SL6 4ED or send an email to info@valleypondsandlandscapes.co.uk.



Contacting Us


If you would like to access, correct, amend or delete any personal information we have about you, please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at info@valleypondsandlandscapes.co.uk

or via postal mail sent to the following address:

Valley Ponds and Landscapes 44 Boyn Valley Road, Maidenhead, Berkshire SL6 4ED.